Anti-Fraud AML and KYC Policy

Anti-Fraud, AML and KYC Policy

Effective Date: March 23, 2026

This Anti-Fraud, Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy (the “Policy”) applies to users of dodopin.com (the “Website”, “Platform” or “Service”).

The Service is operated by:

VELCORE TECHNOLOGY LIMITED
A private company limited by shares incorporated in Hong Kong
Business Registration Number (BRN): 80005054
Registered address:
Unit 1603, 16th Floor, The L. Plaza
367–375 Queen’s Road Central
Sheung Wan, Hong Kong

VELCORE TECHNOLOGY LIMITED is “Dodopin”, the “Company”, “we”, “us” or “our”.

By using the Service you agree to this Policy, together with our Terms and Conditions and Privacy Policy.

1. Purpose

This Policy is designed to:

  • prevent fraud and unauthorised transactions;
  • reduce money-laundering and terrorist-financing risk;
  • support compliance with applicable financial, sanctions and payment-partner requirements; and
  • protect the Service, its users, suppliers and payment partners.

We apply a risk-based approach. The checks we require may differ by user, product, amount, payment method, country and behaviour.

2. Anti-fraud monitoring

We may use automated and manual controls, including:

  • IP, device and session analysis;
  • velocity checks (repeated or rapid attempts);
  • geographic or language inconsistencies;
  • payment-risk scoring and issuer responses;
  • comparison of account, billing and delivery details; and
  • review of support messages and refund or chargeback history.

3. Suspicious activity

The following may be treated as suspicious, depending on the circumstances:

  • multiple failed payment attempts;
  • use of stolen, unauthorised or third-party payment methods;
  • mismatch between identity, account and payment data;
  • high-risk access patterns, including concealment of location;
  • abnormal purchasing, refund or account-creation behaviour;
  • use of the Service on behalf of another person without authorisation; or
  • any attempt to evade security, KYC or payment controls.

4. Actions we may take

Where we reasonably suspect fraud, abuse or elevated risk, we may:

  • delay, hold, review, refuse or cancel an order or payout;
  • request additional information or verification;
  • restrict, suspend or close an account;
  • refuse future orders; and
  • share limited information with payment providers, card schemes, publishers or competent authorities where the law allows or requires it.

We are not obliged to complete an order while a review is open.

5. Anti-money laundering

Users must not use the Service to launder money, finance terrorism, evade sanctions or conceal the origin of funds.

Users must not:

  • transact on behalf of an undisclosed third party;
  • structure purchases to avoid monitoring;
  • use stolen identities or payment instruments; or
  • abuse VPNs, proxies or similar tools to conceal identity or location for an unlawful purpose.

We may monitor transactions, investigate unusual patterns and, where required, file reports with competent authorities. We may be legally unable to tell you that a report has been made.

6. Sanctions

We may restrict or refuse service to persons, entities or locations that are subject to applicable sanctions, or where providing the Service would breach sanctions, export or payment-partner rules.

You represent that you are not a sanctioned person and are not acting for one.

7. Know Your Customer

We may require identity verification, including where:

  • a transaction or account presents higher value or higher risk;
  • activity is unusual or inconsistent;
  • a payment provider, acquirer or law requires it; or
  • we otherwise have reasonable grounds to verify who you are.

7.1 Documents we may request

  • a government-issued identity document (passport, national ID or driving licence);
  • proof of address (for example a utility bill or bank statement);
  • a selfie or live liveness check; and/or
  • proof of the payment method (for example a masked card image or bank confirmation).

Documents must be valid, clearly readable and match the account. We may use specialist third-party verification providers.

7.2 If you do not verify

If you do not complete a requested check within the time we specify, we may cancel the order, restrict the account, delay a refund or refuse the Service.

We do not have to accept documents that we reasonably believe are altered, incomplete or unrelated to you.

8. Data handling

Verification and monitoring data is processed in accordance with our Privacy Policy.

We keep this data only as long as needed for security, legal, payment-partner and dispute purposes.

9. Chargebacks and disputes

Where fraud or abuse is suspected, we may:

  • contest chargebacks with supporting evidence;
  • recover amounts obtained through abuse, to the extent permitted by law; and
  • blacklist accounts or payment instruments associated with confirmed abuse.

10. Changes

We may update this Policy from time to time. The updated version takes effect when published on the Website, unless a different date is stated. The Effective Date at the top is the date of the current version.

11. Contact

For compliance questions, contact us through the official channels on dodopin.com, or email [email protected].

VELCORE TECHNOLOGY LIMITED
Unit 1603, 16th Floor, The L. Plaza
367–375 Queen’s Road Central
Sheung Wan, Hong Kong